Frequently Asked Questions

We accept PayID (instant Australian bank transfer), credit/debit cards (Visa, Mastercard) via Stripe, and cryptocurrency payments through Coinbase Commerce (Bitcoin, Ethereum, USDC, and more).

We ship from Sydney, Australia. Standard shipping typically takes 2-5 business days within Australia. Express shipping options are available at checkout for faster delivery.

Yes, all our products undergo third-party laboratory testing. Certificates of Analysis (COA) are available for each product, verifying purity levels of 99% or higher. View our certificates page for more details.

Each product comes with a unique QR code. Scan it or visit our verification page to confirm your product's authenticity and view its Certificate of Analysis.

Due to the nature of research compounds, we cannot accept returns on opened products. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery for a resolution. See our terms and conditions for full details.

No. All products are sold strictly for research, reference, and display purposes only. They are not intended for human or animal consumption. No medical advice or therapeutic claims are made. Please read our legal disclaimer for more information.

Once your order ships, you'll receive an email with tracking information. You can also visit our order tracking page and enter your order number to check the status.

Currently, we only ship within Australia. We're working on expanding our shipping options in the future. Sign up for our newsletter to be notified when international shipping becomes available.